Goal

Ensure the successful functioning of AOC's enterprise information networks and technology in order to facilitate the highest level of reliability, performance, and interchangeof data and software assuring to meet customers' needs

General Profile

• Recognized as an expert within the company
• Anticipates internal and/or external business challenges and/ or regulatory issues; recommend process, product or service improvements
• Solves uniqu e and compl ex problems that havea broad impact on the business    I
• Contribute s to the development of functional strategy
• Leads project teams to achieve milestones and objectives
• Progression to this level is typically restricted on the basis of business requirements

Key Responsibilities

Functional Specific Responsibilities

Business Applications

• Develop soluti ons for operational problems and install, maint ain and enhance(application) systems to support department operations
• Engages with the management and other departments throughout the organization and helps build ing the future strategyof the unit.
• Conduct business systems and technology studies within departments to ensure th e respective business systems and techn olog y function properly
• Anticipate organizat iona l impac ts and impact to other system applications followin g implementat ion of new information technologies
• Act as a liaison between client area and other AOC and SAO departments by planning, conducting and directing the analysis of complex business proble ms to be solved withautomated syst ems
• Collaborate with client, ITcolleagues and ot hers to identify client business application system requirements, asses impact to other systems applicati ons, consider and evaluate possible solutions, and provide recommendations
• Perform high complex enterprise system development activities
• Support division staff with the successful usage of business systems and overcoming systems issues
• Develop systems using end-user programming tools and offer support and advise to end-users
• Develop and implement policies and procedures related to how business systems are meeting business requirements
• Provide technical expert ise on computer application projects
• Perform or oversee system applications analysis, design, development, installation, maintenance and enhancement.
• Deploy required project resources,expends budgeted funds for required material, and arranges for tatting , tools and specialized support necessary for cost-effective implementation .
• Develop or ensure that applications are developed in compliance with architectural standards, established practices and company policies and procedures.
• Act as an interna l consultant providing assistance, counsel and advice both to clients and ITDcolleagues in systems design, the use of purchased or licensed software, and in-housedeveloped programming.

Information Security

• Monitor security audit and intrusion detection system logs for system and network anomalies and provide first level analysis
• Establish annual and long-rangesecurity and compliance goals, define security strategies, metrics, reporting mechanisms and program services; and create maturity models and a roadmap for continual program improvements
• Respond to suspicious or malicious event s detected through collection or reported by Help Desk or users
• Develop, collect and analyze logs from firewalls, intrusion detection systems, enterprise anti-virus systems and software deployment tools
• Ensures the integrity and protection of networks, systems, and applications by technical enforcement of organizational security policies, through monitoring of vulnerability scanning devices

Contacts

External

• Frequently withSaudi Aramco counterparts to discuss operational problems and system enhancements
• Frequently with affiliated companies to provide professional assistance, counsel and advice in IT issues.
• Frequently with vendors and industry consultants to discuss/evaluatenew computer hardware and software
• Frequently with international carriers regarding the installation, maintenanceand repair of leased intern ational circuits

Internal

• Daily with AOC IT personnel to discuss progress, status, issues, solutions, recommendations,etc.
• Daily with Unit Supervisor and Project Managers to provide/obtain professional advice, guidance and assistance.
• Daily with AOC personnel from alldepart ments to discuss division needs and provide IT support
• Occasionally withCommunications staff for the exchange of information on system problems, system enhancement s and new computer applications
   

Requirements

Functional Specific Requirements

Business Applications

• Preferably experience with systems analysis, systems engineering or equivalent
• Highly competent withSAP (e.g. MM, QM, Fl, BW, HR), GuiXT, Winshutt le, and SharePoint    

Information Security

• Preferably experience withnetwork, host, data and/or application security in multiple operating system environments
• Advanced knowledge of general security met hodologies,concepts and t ermino logies.
• Experience on a Computer Security Incident Response Team (CSIRT) or Security Operations Center (SOC).
• Experience with Anti-Virus, Intrusion Detection Systems, Firewalls, Vulnerability Assessment tools and other security t ools found in large network environments; along with experience working with Security Information and Event Management {SIEM) solutions .
• Familia rit y with various network and host-based security applications and t ools, such as network and host assessment/scanningtools, network andhost based intrusion detection systems, and other security software packages.

Infrastructure Management

• Preferably experience in a complex int ernational network environment
• Highly competent with AD, PKI, Exchange, and other major infrastructurecomponents
   

Required Competency Levels

Initiative
Addressing Gaps in Wark

• Influencesand coaches others across the business unit/function to work independently and identify areas for improvement in work processe.s

Motivating and Energizing Self and Others

• Encourages and motivates people to achieve highstandards of excellence by consistently raising the bar and coaching others to achieve results.

Self-Starting

• Sets challenging and realistic goals for others; proactively considers the business unit/ function ' s goals to prevent conflicts of interests and communicates goals to teams.

Collaboration/Teamwork
Delivering Information and Assistance

• Ensures an effec tiv e flow of information through appropriate channels and promotes the exchange of knowledge among colleagues.

Role Identity and Interpersonal Interactions

• Builds consensus with individuals across the business uni t / function; gives clear direction during cross­ functional collaborations.

Building/Maintaining Relationships and Fostering Cooperation

• Motivates team members and promotes values of working together as a team; encourages emp  loyees to build relationships and cooperate across teams.

Customer Focus
Identifying and Anticipating Customer Needs

• Exceeds customers' expectations by transforming the customer's needs into relevant service offerings.

Customer Care/Service

• Asks fo r feedback on customer satisfaction from multiple sources and incorporates feedback il)to action plans; leverages understanding of the synergies between functions to serve customer needs.

Following Customer Service Trends

• Ensures that others are always up to date about external customer service trends, as well as in t ernal product/service offerings.

Creativity and Innovation
Generates Ideas

• Examines numerous potential ideasand evaluates each against business goals; accepts failure as a necessary part of innovation.

Facilitates Creativity in Others

• Coaches others to gain new insights and view opportunities from different perspectives; acts as an advocate for new ideas.

Seeks Opportunities

• Targets import ant areas for innovation; seeks new possibilities and opportunities to "stay one step ahead".

Knowing the Business
Understands Operational and Financial Factors

• Utilizes know ledge of the business andoperations to drive high impact projects that support the organization andcontribute to financial performance.

Understands Company Products, Services

• Serves as an expert and educates others on the organization 's products/services and competitive landscape.

Collects and Evaluates Metrics/Data to Determine Actions

• Applies information about industry market, regulations, andcustomers to make better informed business unit/function decisions.

Required Competency Levels (cont)