Goal

Ensures internal auditing is conducted according to the International Standards for th e Professiona l Practice of Internal Auditing and the Code of Ethics of the Institute of Internal Auditors.

General Profile

• Requires in-depth knowledge and experience
• Uses best practices and knowledge of internal or external business issues to im prove products or services
• Solves complex problems; takes a new perspective using existing solutions
• Works independently, receives minimal guidance
• Acts as a resource for colleagues with less exper ience

Key Responsibilities

Functional Specific Responsibilities

Contacts

External

• Occasional  with External Auditor
• Occasional with area experts as needed for audit execution

Internal

• Regular with all departments, frequency depend on audit focus
• Reg ul ar management team
• On-going with Chief Audit or
   

Requirements

Functional Specific Requirements

Required Competency Levels

Networking/Rel ationship M anagement
Seeking and Developing Relationships

• Grows relationships with key organi zational influ encers and customers by building credibility and trust; leveragesappropriate virt ual social networking sit es and/or professional organizations to extend networks.

Maintaining Relationships

• Gains the trust and respect of othe rs; builds and maintain s relationships and is easily approachable within and across teams.

Use of Networks

• Collabo rat es with others across network of internal and external contacts to achieve goals across teams.

Customer Focus
Identifying and Anticipating Customer Needs

• Takes the extra step to anticipate customers' needs and immediately takes action to resolve breaks in servi ce or mistakes to satisfy cust om ers.

Customer Core/Service

• Uncovers custom ers' hi dden needs or issuesby asking insightf ul questions and developing rapport; encouragesot hers to consider the customer's perspective in making decisions.

Following Customer Service Trends

• Stays up to date with best practices and institutes int ernal standards within department to ensure high cust ome r service quality.

Quality Orientation
Understanding Quality Standards/Knowledge of Standards of Excellence

• Takes personal responsibility for ensuring effective and high quality product and service delive ry to internal and external customers.

Applying and Maintaining Quality Standards

• Takes immediate action to correct any variations in quality; ensures accuracy and completenessof work outputs and helps team members with thi s as we ll.

Measuring and Tracking Quality

• Incorporates qua lity measurement data to direct improvements and changes to products, outputs and serv ices.

Coll aboration /Teamwork
Delivering Informa tion and Assistance

• Offers appropr iate assistance and support to colleagues, (direct reports), and superiors withi n own area of exper tise, without waiting to be asked; participates in cross-functional teams.

Role Identity and Interpersonal Interactions

• Com mun icates within and across teams to break down barr iers and achieve team goals; takes on the role of the expert or leader when necessary.

Building/Maintaining Relat ionships and Fostering Cooperation

• Works collaboratively with all team members to integrate individual perspectives; prov i des encouragement and acknowled gement of others' contribut ions and inputs.

 
Initiati ve
Addressing Gaps in Work

• Continuously reviews personal (and team) results against desired st andards and takes corrective actio n to ensure success.

Motivating and Energizing Self and Others

• Consistent ly display an outstanding degree of invo lvement and engagement which inspires others.

Self-Start ing

• Proac tively takes on additional assignments to stretch own capabilities and contri but es to overa ll team performance levels.

Required Competency Levels (cont)