Goal

Ensures internal auditing is conducted according to the Inte rnational Standards for the Professional Practice of Internal Auditing and the Code of Ethics of the Insti tute of Internal Auditors.

General Profile

• Recognized as an expert wit hin the company
• Anticipates internal and/or external business challengesand/or regulatory issues; recommend process, product or service improvements
• Solves unique and complex problems that have a broad impact on the business
• Contributes to the development of functional strategy
• Leads project teams to achieve milestonesand objectives
• Progression to this levelis typically restricted on the basis of business requirements
   

Key Responsibilities

Functional Specific Responsibilities

Contacts

External

• Occasional wit h Supervisory Board
• Occasional wit h Exte rnal Auditor
• Occasional with area experts as needed for audit execution

Internal

• Regu l ar with all departments, frequency depend on audit focus
• Regu l ar management team
• On-going with Chief Auditor
   

Requirements

Functional Specific Requirements

Required Competency Levels

Networking/Relationship Management
Seeking and Developing Relationships

• Encourages others to participate in networking events and develop or broaden their own network.

Maintaining Relationships

• Maintains a network of strategic relationships externa lly, across custom ers, and internally, across business un its to accomplish goals within the department.

Use of Networks

• Leverages existing relationships to uncover deficits and drive performance results with the department.

Customer Focus
Identifying and Anticipating Customer Needs

• Exceeds customers' expectations by transforming the customer's needs into relevant service off erings.

Customer Core/Service

• Asks for feedback on customer satisfaction from multiple sources and incorporates feedback into action plans; leverages understanding of the synergies between functions to serve customer needs.

Following Customer Service Trends

• Ensur es that others are always up to date about external customer service trends, as well as internal product/service offerings.

Quality Orientation
Understanding Quality Standards/Knowledge of Standards of Excellence

• Coaches others to consider factors outside of own work area that may affect quality of work products.

Applying and Maintaining Quality Standards

• Holds teams accountable for maintaining quality standards and imp lementin g corrective actions when necessary.

Measuring and Tracking Quality

• Gathers a variety of data to evaluate quality standards; measures and tracks perf ormance of teams against quality standards and goals.

Collaboration/T eamwork
Delivering Information and Assistance

• Ensur es an effective flow of information through appropriate channels and promotes the exchange of knowledge among colleagues.

Role Identity and Interpersonal Interactions

• Build s consensus with individua ls across the business unit /function ; gives clear direction during cross­ functional collaborations.

Building/Maintaining Relationship s ond Fostering Cooperation

• Motivates team members and promotes values of working together as a team; encourages emp loyees to build relationships and cooperate across teams.

 

Initiat ive
Addressing Gaps in Work

• Influences and coaches others across the business unit/function to work independently and identify areas for imp ro vement in work processes.

Motivating and Energizing Self and Others

• Encourag es and motivate s people to achieve high standard s of excellence by consistently raising the bar and coaching ot hers to achieve results.

Self-Starting

• Sets challenging and realisticgoals for others; proactively considers the business unit / fun ction's goals to prevent conflicts of int erests and communicates goals to t eams .

Required Competency Levels (cont)