Goal

Ensure the successful functioning of AOC's enterprise information networks and technology in order to facilitate the highest level of reliabili ty, performance, and interchangeof dat a and software assuring to meet customers' needs

General Profile

• Requires in-depth knowledge and experience
• Uses best practices and knowledge of internal or external business issues to improve products or services
• Solves complex pro blems; takes a new perspect ive using existing solutions
• Works  independentl  y,  receives minimal guidance    I
• Acts as a resource for colleagues with less experience

Key Responsibilities

Functional Specific Responsibilities

BusinessApplications

• Develop solutions for operational problems and install, maintain and enhance (application) systems to support department operations
• Conduct business systems and technology studies within departments to ensure the respect ive business systems and technology fu nction properl y
• Anticipate organizational impacts and impact to other system applicationsfoll owing im plementation of new infor m ation technologies
• Act as a liaison between client area and other AOC andSAO departments by planning, conductingand directing the analysis of complex business problems to be solved wi th automated systems
• Collab orat e wit h client, IT colleagues and ot hers to identif y client business application system req uirem ent s, asses impact to other systems applicat ions, consider and evaluate possible solutio ns, and provide recommendations
• Perform high complex enterprise system development activities
• Support division staff with the succesful usage of business systems and overcoming systems issues
• Develop systems using end-user pro gr amming t ools and off er suppor t and advise to end-users
• Develop and implement policies and procedures related to how business systems are meeting business requirements
• Provide technical expertise on computer application projects
• Perform or oversee system applications analysis, design, development, installation, maintenance and enhancement.
• Develop or ensure that applications are developed in compliance with architectural standards, established practices and company policies and procedures.
• Act as an internal consultant providing assistance, counsel and advice both to clients and IT colleagues in systems design, the use of purchased or licensed software, and in-house developed programming.

Information Security

• Monitor security audit and intrusion detection system logs for system and network anomalies and provide first level analysis
• Respond to suspicious or malicious events detected through collection or reported by Help Desk or users
• Evaluate firewall change requests and assess organizational risks; Email security monitoring includingImessage iden ti fication , notificat ion searches and analysis requests
• Develop, collect and analyze logs from firewalls, intrusion detection systems, ent erprise anti -virus systems and software deployment tools
• Provide remediation and application event support to IT operations    I
• Perform preliminary forensic evaluations of internal systems.
• Provide analysis, design and support for log collection of firewalls, routers, networks and operating systems
• Communicate technical and event assessment results, evaluate integration init iatives and provide support to assess and develop security policies, standards and guidelines
• Identify and address any configuration change that impact event collection
• Prepares briefings and reports of analysis methodology and results.
• Creates and maintains Standard Operating Procedures and other similar documentation.

Contacts

External

• Frequently with Saudi Aramco counterparts to discuss operationa l problems and system enhancements
• Frequently with affiliated companiesto provide professional assistance, counsel and advice in IT issues.
• Frequently with vendors and industry consutlants to discuss/evaluate new computer hardware and software
• Frequently with international carriers regarding the installation, maintenance and repair of leased int ern ation al circuits

Internal

• Daily with AOC IT personnel to discuss progress, status, issues,solutio ns, recommendations, etc.
• Daily with Unit Supervisor and Project Managers to provide/obtain professional advice, guidance and assist ance. Daily with AOC personnel from alldepartments to discuss division needs and provide IT support
• Occasionally with Communications staff for the exchange of informat ion on system problems, system enhancements and
• new computer applications
   

Requirements

Functional Specific Requirements

Business Applications

• Preferably experience withsystems analysis, systems engineering or equivalent
• Competent with SAP (e.g. MM, QM, Fl, BW, HR),Gui XT, Winshuttle, and SharePoint

Inf ormat ion Security

• Preferably experience wit h network, host, data and/or application security in multiple operating system environments
• Working knowledge of general security methodologies, concepts and t erminologies.
• Experience on a Computer Security Incident Response Team (CSIRT) or Security Operations Center (SOC).
• Experience with Anti-Virus,IntrusionDetectionSystems, Firewalls, Vulnerability Assessment tools and other security tools found in large network environments; along with experience working withSecurity Information  and
• Event Management (SIEM) solutions.
• Familiarity with various network and host-based security applications and tools, such as net work an9 host assessment/scanningtools, network and host based intrusion detection systems, and ot her security soft ware
• packages.

Infrastructure Management

• Preferably work experience in a complicated international network environment
• Preferably work experience in AD, Exchange and other major IT infrastructurecomponents
   

Required Competency Levels

Initiative    
Addressing Gaps in Work

• Continuously reviews personal (and team) results against desired standards and takes corrective action to ensure success.

Motivating and Energizing Self and Others

• Consistently display an outstanding degree of involvement and engagement which inspires oth ers.

Self-Start ing

• Proactively takes on additional assignments to stretch own capabilities and contributes to overall team performance levels.

Collaboration/Teamwork    I
Delivering Information and Assistance

• Offers appropriate assistance and support to colleagues, (direct reports), and superiors within own area of expertise, without wait ing to be asked; participates in cross-funct ional teams.

Role Identity and Interpersonal Interactions

• Communicates within andacross teams to break down barriers and achieve team goals; takes on the role of the expertor leader when necessary.

Building/Maintaining Relationships and Fostering Cooperation

• Works collaboratively with allteam members to integrate individual perspectives; provides encouragement and acknowledgement of others' contributions and inputs.

Customer Focus    
Identifying and Anticipating Customer Needs

• Takes the extra step to anticipate customers' needs and immediately takes action to resolve breaksin service or mistakes to satisfy customers.

Customer Care/Service    

• Uncovers customers' hidden needs or issues by asking insightful questions and developing rapport; encourages others to consider the customer's perspective in making decisions.

Following Customer Service Trends

• Stays up to date with best practices and institutes internal standards within department to ensure high customer service quality.

Creativity and Innovation
Generates Ideas

• Continuously generates new ideas, methods, products or solutions; acts on new ideas, assessing and testing risks.

Facilitates Creativity in Others

• Encourages others to openly share, build on, andchallenge each others' new ideas, products or solutions.

Seeks Opportunities

• Regularly engages in new projects/activities and pushes past customary practicesto address problems and opportunities within team.

Knowing the Business
Understands Operational and Financial Factors

• Demonstrates understanding of the business as a system (from marketing through delivery) and how all of the functions interconnect.

Understands Company Products, Services

• Applies in depth knowledge of the organization's product/service offerings to deliver on department goals.

Collects and Evaluates Metrics/Dato to Determine Actions

• Evaluate metrics to understand the potential impact of current business challenges on the company's success.

Required Competency Levels (cont)