Goal

We are seeking an experienced Facilities Specialist to support the safe, efficient, and compliant operation of our London office. The role will be responsible for day-to-day facilities management, workplace operations, building maintenance, Health & Safety compliance, and the delivery of workplace projects.

The successful candidate will possess strong technical facilities management expertise, a thorough understanding of UK Health & Safety legislation, and experience managing vendors, landlords, and building stakeholders. Experience supporting office design and build projects, from minor refurbishments to larger workplace fit-outs, is highly desirable.

The role will also support office occupants and, where applicable, coordinate facilities services and operational requirements for subtenants within the building, ensuring a consistent and high-quality workplace experience for all users.

General Profile

Key Responsibilities:

Facilities Operations

•    Support the day-to-day facilities management of the London office.
•    Ensure a safe, compliant, and productive workplace environment for employees and visitors.
•    Coordinate planned preventative maintenance (PPM) and reactive maintenance activities.
•    Manage relationships with landlords, managing agents, contractors, and service providers.
•    Support office occupants by resolving facilities-related issues and maintaining service excellence.
•    Coordinate facilities services and operational requirements for subtenants, ensuring lease obligations and service expectations are met.
•    Conduct regular inspections of office space, plant rooms, and building infrastructure.
•    Monitor and maintain office housekeeping and cleanliness to the highest quality standards, adhering to departmental standard operating procedures.

Building Systems & Maintenance

•    Manage and monitor building systems including HVAC, electrical, mechanical, plumbing, lighting, and life safety systems.
•    Utilize and interpret Building Management System (BMS) data to optimize building performance and occupant comfort.
•    Support maintenance programmes to ensure building assets remain fully operational and compliant.
Work closely with engineering and maintenance contractors to resolve technical issues.

Health, Safety & Compliance

•    Ensure compliance with UK Health & Safety legislation and company policies.
•    Manage contractor safety, permit-to-work systems, risk assessments, and method statements.
•    Support fire safety management, emergency planning, and evacuation procedures.
•    Maintain statutory compliance documentation, audits, inspections, and certification records.
•    Investigate incidents and near misses, implementing corrective actions where required.

Projects & Workplace Improvements

•    Support office design, fit-out, refurbishment, relocation, and workplace improvement projects.
•    Independently manage minor works projects and support larger capital projects.
•    Coordinate consultants, contractors, and stakeholders throughout project lifecycles.
•    Participate in project planning, design reviews, commissioning, and handover processes.
•    Ensure projects meet operational, technical, Health & Safety, and workplace requirements.

Financial Management

•    Assist in managing facilities operational expenditure (OpEx) and capital expenditure (CapEx) budgets.
•    Monitor contractor costs, service contracts, purchase orders, and invoices.
•    Identify opportunities for cost savings, efficiency improvements, and value-added services.

Sustainability

•    Support sustainability, energy management, and environmental initiatives.
•    Assist in the implementation of Net Zero and carbon reduction programmes where applicable.
•    Monitor energy performance and identify opportunities for improved building efficiency.

Qualifications and experience

You the Candidate – Qualifications and experience:

Qualifications

•    NEBOSH General Certificate, IOSH Managing Safely, or equivalent Health & Safety qualification.
•    IWFM qualification desirable.
•    Degree or equivalent qualification in Facilities Management, Building Services, Engineering, Construction, or a related discipline preferred.

Experience

•    7+ years' experience in facilities management within a corporate office environment.
•    Strong knowledge of UK Health & Safety and workplace compliance requirements.
•    Managing office facilities operations and workplace services.
•    Experience with HVAC systems, building engineering services, and Building Management Systems (BMS).
•    Managing both reactive and planned maintenance programmes.
•    Supporting and managing facilities CapEx and OpEx budgets.
•    Coordinating contractors, vendors, and landlord relationships.
•    Delivering office refurbishment, fit-out, or design and build projects.

Desired Experience

•    Delivering major office fit-out or workplace transformation projects.
•    Managing facilities services for multi-tenanted buildings or supporting subtenant occupiers.
•    Supporting sustainability, ESG, or Net Zero initiatives.
•    Experience with using ServiceNow, CAFM systems and facilities reporting platforms.